Where do I store my scrubs? We recommend storing your scrub in a cool, dry place away from direct sunlight with the zip lock sealed. Your Scrub should last you up to 3 months once opened.

Where do I store my Face Mud powder? We recommend storing your powder in a cool, dry place away from any humidity or direct sunlight. Your powder will last up to 12 months once opened, but it is important to ensure the zip lock is sealed when not using.

How do I know what is in your products? Our packaging has clear ingredients lists on the back of each packet. We have also listed step-by-step instructions which tell you how you use each product.

How do I use the Charcoal Teeth Whitening? Simply wet your toothbrush slightly (not dripping) and dip your toothbrush into your packet. Your toothbrush bristles only needs to be lightly covered in powder. Start brushing as you normally would do (you can also combine this with a small amount of toothpaste as well). Brush for a good 2-3 minutes, then rinse your mouth. we recommend to brush again with a normal toothpaste to remove any excess charcoal. We don't recommend using this product if you have very porous teeth. CHARCOAL CAN STAIN, SO PLEASE ENSURE YOU USE DARK FACE WASHERS & CLOTHING.

I'm Pregnant, can I use products? Although our range is 100% natural ingredients, we use essential oils in our products which are not recommend for use when pregnant. We recommend you consult your physician before trying/using any of our products.

I have sensitive skin, can I use products? If you have sensitive skin, we recommend a skin patch test on the top side of your hand first to ensure no reactions will occur. Our products are packed full of nourishing & hydrating ingredients however it is best to be safe when trying any new skincare product.

Refunds & Exchanges We do not provide a refund simply due to change of mind or dislike of product, however If your parcel arrives damaged please send images of damage to hello@groundupskinco.com & we will happily discuss a solution with you. We always want to ensure our customers remain 100% happy, if you have any concerns or questions about our products - please email.

AfterPay Payment Method With AfterPay, you can buy now & pay for your order over four fortnightly payments . There's no interest or added fees. Payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately.

You simply need: A debit card or credit card To be over 18 years of age To live in Australia To use this service simply: Add your items to your shopping bag, and checkout as normal. Valid for amounts up to $500 with a debit card or $800 with a credit card. On the checkout page select Afterpay as your payment method. Enter your details with Afterpay and you're done.

The payment arrangement is made with Afterpay and they will approve payments at time of order. For first time Afterpay customers the first payment will be made at the time of purchase, with payments over 6 weeks. Existing Afterpay customers first payment will be made in 14 days, with payments over 8 weeks. The full payment schedule will be provided to you at time of purchase.

If you wish to return your goods you can choose to receive an exchange, or the Afterpay payment plan can be cancelled so you pay nothing. *If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later.