We use Australia Post as our preferred shipping provider.

Orders under $30 are shipped via Standard Parcel Post at a fixed rate of $4.90. Unless otherwise advised, these parcels require a signature on delivery.

Orders over $30 are shipped via Standard Parcel Post & you will have an option at checkout to choose either signature on delivery or authority to leave. If authority to leave is chosen, you understand & accept that in the unlikely event your parcel is stolen or misplaced you do not hold us liable. 

Express Post is also offered at check-out and we recommend this service if you need your parcel before a particular date. Unless otherwise indicated, Express Post parcels will require a signature on delivery.

If you have any delivery or shipping questions, you can email us at hello@groundupskinco.com & we will do our best to clarify your questions.

Any missing item or delivery disputes must be actioned via the Australia Post website on your behalf (Australia Post requirement).