Subscribe & Save!
Here are some of the benefits of Subscribing
♥ 20% Discount on every subscription order!
♥ Your orders are shipped straight to your door, at an interval that suits you
♥ Early access to new products
♥ Change your order or interval anytime
Before your order is sent, we will send you a reminder email showing the item, price & expected delivery date. Once your its is shipped, you will receive a tracking update just like normal orders.
To change, update or cancel your subscription, you simply log into your customer account & easily edit your orders.
Our Groundie Babes are always here to assist with any questions or subscription support - simply email email@example.com and we will get back to you A-Sap!
A note on AfterPay & ZipPay: Currently these payment options are not available for subscription purchases, however if you are wanting to subscribe to one particular product, and purchase another product with AfterPay simply put through two seperate transactions & if their has been additional postage paid, we will arrange either a refund or send out additional product to you.
For example: You wish to subscribe & receive a Face Mask every 6 months, but also wish to purchase a Big Bundle on AfterPay. Simply put through your subscription first, where you will receive a 20% discount & pay for shipping at that time too (flat rate of $4.90). Then, shop again and choose your bundle as a 'Once-off purchase'. Once you click through to checkout you will have the AfterPay/ZipPay option available.
Once your two purchases come through, our dispatch girls will see that you have placed two orders separately, and as long as the delivery addresses are the same, we will send out to you in one order. If we can see that you have paid any additional postage, we will be happy to include either a discount card to use next time, or additional product to compensate (equal to the value of postage paid).
Terms & Conditions
Welcome to the terms and conditions ("Terms") for our automated ordering service ("Subscribe & Save").
Subscribe & Save Benefits
The Subscribe & Save benefits discussed on the Subscribe & Save ‘Learn More’ and FAQs form part of these Terms.
Ground:Up Skin Co. reserves the right to change the Subscribe & Save benefits, including the products to which such benefits apply, the discount amounts and the eligibility used to determine discount amounts, at any time at its sole discretion. All changes will apply to future orders, regardless of whether you have a current subscription.
We may from time to time, at our sole discretion, add or remove an item from Subscribe & Save. Subscribe & Save benefits may not be available for all items being delivered to all countries.
You must have a Ground:Up Skin Co. account to register for a subscription and purchase items through Subscribe & Save. We reserve the right to accept or refuse Subscribe & Save orders at our sole discretion. Subscribe & Save is personal to you, and you may not assign or transfer it or any of the benefits associated with Subscribe & Save to any third party. Each Subscribe & Save order constitutes a separate offer to Ground:Up Skin Co. to purchase a product.
If any Subscribe & Save item is not available on the day it is scheduled to be dispatched, we will notify you of the delay and will attempt to fulfil the order each day for a two-week period. If the product becomes available during that two-week period, we will dispatch the item to you using a faster delivery method at no extra cost to you. If the item does not become available during that two-week period, we will notify you that the order has been cancelled and we will attempt to send the next order on schedule.
If any Subscribe & Save item is no longer available, we will automatically suspend your subscription for that item and advise you of this, and no additional orders associated with that subscription will be placed. If any suitable replacement exists, you will need to create a new Subscribe & Save order for that item.
If any problems arise with your delivery address or payment method, that we are unable to address, we will notify you via e-mail using the e-mail address associated with your order. In such cases, your Subscribe & Save subscription will be automatically placed on hold and no additional Subscribe & Save orders will be processed or dispatched until you resolve the problem and reactivate your subscription. Subscribe & Save discounts and any limited time promotions in effect apply only to eligible items displaying the offer message on the Subscribe & Save item information pages and by selecting the Subscribe & Save delivery method.
All returns under Subscribe & Save are subject to the Ground:Up Skin Co. Returns policy.
Fees and Renewal
The total cost charged to your payment card for each Subscribe & Save order will be the price of the item on the day your order is processed, as detailed in the order confirmation e-mail for each of your Subscribe & Save orders, less the applicable Subscribe & Save discount.
The charge for each Subscribe & Save order will be charged to the payment card used to create your subscription or as otherwise directed by you. If we are unable to complete your Subscribe & Save order with the payment card you used to create your subscription, you authorise us to update your subscription with another payment card we have on record for you and to charge that payment card for your Subscribe & Save order.
Your subscription will remain in effect until it is cancelled. If you cancel your Subscription and then reactivate it, the discount applied to any Subscribe & Save item may not be the same discount in effect at the time of cancellation. If the Subscribe & Save discount percentage for such Subscribe & Save item changes, the new discount will be applied to your future shipments of that item. Special limited time subscription promotions only apply during their effective dates.
You must cancel your subscription with 48 hours of receiving the notification email that a charge is coming up otherwise we cannot guarantee that we will be able to cancel it before the payment is taken.